Terms and Conditions

This website is owned by TrollDental Sweden AB and all material on this website is protected by international copyright laws.

We only sell to companies in the dental industry.

Payment

Prices are charged according to our price lists valid at the time of ordering plus VAT.

Unless otherwise agreed, we are always entitled to compensation for cost increases due to taxes, public fees, exchange rate changes, increased supplier prices, etc.

Payment must be made within 30 days net from the invoice date or according to a special agreement.

After the due date, default interest of 18% is charged.

Delivery Terms

All orders are subject to shipping, normally postage fees.

Orders received before 13.00 are normally sent from us the same day.

Exchange and Return

Full right of exchange if the product does not fulfill the promised.

Return and exchange right refers to us normally stocked products and applies within 14 days from the delivery date in original packaging.

Crediting takes place only after the return has reached us.

The buyer is responsible for the shipping.

Any returns must be made with paid shipping to:

TrollDental Sweden AB
Box 900
461 29 Trollhättan

Privacy Policy

Your privacy is important to you and us. We will protect all information you share with us and keep it strictly confidential. To protect your privacy, we follow various principles in accordance with accepted methods for customer privacy and data protection. We will not sell or give away e-mail addresses, telephone numbers, e-mail addresses or other information to anyone. We use various security techniques that are standard in the industry, to protect your information from unauthorized users.

If you have any questions about our policy, you are welcome to contact us.

GDPR

This information text applies to you who are a customer of Directa AB or who visit our website at trolldental.se. The text may change over time, so read the information again every time you have thoughts about our policies and handling of personal data.

According to the GDPR, personal information is such information that can be directly or indirectly linked to a natural person, such as name, residential address, e-mail address, photo and social security number. In our business, we primarily turn to dental clinics and other companies in the dental industry, but they are always represented by natural persons and this information text is about the information that we collect and process and which can be traced to these natural persons.

Collection, storage, compilation, disclosure and other processing of personal information is regulated in the GDPR. The law stipulates, among other things, requirements for correct and delimited personal data and security when handling them.

The Data Inspectorate is responsible for supervision and must ensure that actors comply with the GDPR. According to the GDPR, the person responsible for personal data is the one who determines the purpose of the collection, storage and other processing of personal data. Directa AB is responsible for personal data for the processing of personal data.

As a visitor to our website, trolldental.se, we do not collect any personal information without your knowledge. We have cookies on the website, but these do not collect any personal information.

We never disclose your personal information to third parties and do not transfer the information outside Sweden.

Collection of personal data

Registration of a customer account is voluntary on our website. The only purpose of this register is to make it easier for our customers who wish to access their order history. The information is not used by us for any other purpose. You can, if you wish, revoke your consent for us to handle your information in this register.

When ordering in our web shop, personal information is collected in order to complete the order. Our purpose with this register is to be able to fulfill placed orders and to preserve statutory information about a business event. The information is deleted from our registers when, according to Swedish law, we are no longer obliged to retain this information.

The information collected is as follows:

  • Company name (Since personal name is part of the company name)
  • Organization number (In the case of sole proprietorships where the social security number constitutes the organization number)
  • Reference
  • Phone number
  • Email address